I had mad an order thinking this order would be coming from Maine- no it's coming from California.
5-7 business days for processing and another week to ship!
I found this company online with a search for a particular Pull I was looking for. I ended up calling to make sure that the item was actually in stock and ready to ship. I have found that more times than not smaller online companies will list items and then make you wait for a back order so I've learned to call first to hopefully avoid an issue. The sales associate I spoke with informed me that several of the pulls would need to be sent directly from their warehouse but they would be dispatched immediately. The SA did take my order over the phone and send me a confirmation email. I was pleasantly surprised at the quality of the items I ordered and how well they were packaged. I am leaving this review now as I am getting ready to place another order from the same company. My only regret would be not remembering the sales associate name he took my order as he was very helpful and efficient. I would definitely recommend Cape Cod brass & Security Hardware.
I was looking for great quality door hardware at a good price. I stumbled upon this little gem of a store on Google search and had a great experience. The prices were more than fair, the customer service/communication was top notch and the items shipped quickly. I am really happy I found it. I even had a minor defect on one of the items and it was quickly exchanged with return postage provided. What more could you ask? Thanks Cape Cod Brass!
No mention of that on their website.
Quality made items but the processing & shipping has to change!
Beware -- they charge a 25% restocking fee on ALL returns -- even those that were never unwrapped or unboxed. And if you buy online, you have to label, insure, package and track everything yourself. Their customer service stops at the purchase phase. Other companies selling comparable goods at comparable prices have far less egregious return policies -- so shop those instead.
The absolutely WORST customer service, so rude, unprofessional and they will charge you outrageous 25% restocking fee for anything returned even if its defective. They simply say it's not defective and charge the fees. Their rep actually said "his opinion is the only one that matters". It is required that restocking fees be reasonable so not to discourage returns and reflective of the "actual costs to restock a product". This company's fees are egregious and solely intended to discourage returns and take your money. Beware because there are many bad reviews for the company which means there are probably hundreds more customers that have bad experiences but don't take the time to write. Wish I would have read these other reviews because would have never dealt with them. At the very least hoping this helps someone avoid being ripped off and shop elsewhere.
Cape Cod Brass Security Hardware is a US Hardware Store based in Yarmouth, Massachusetts. Cape Cod Brass Security Hardware is located at 1180 MA-28, South Yarmouth, MA 02664, USA.
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